Chapter 12 -
Services Marketing (Continue)
This lecture ends on the bottom of page 183 in the Lecture Notes and the middle of page 340
in the textbook.
NOTE:
This ends the material for Mini-test 9.
Mini-test 9
covers Lectures 17 and 18 (including Business/Marketing in the News)
which is page 162 to the bottom of page 183 in the Lecture Notes and
covers the Textbook from page 312 to the middle of page 340.
It will open on Friday, March 11 at 8 a.m.
and CLOSE at 11:59 p.m. Eastern Time on Monday, March 22.