Chapter 1 - Creating Customer Relations and Value Through Marketing (Finish)
Chapter 2 - Developing Successful Organizational and Marketing Strategies (Begin)
Note 1: This lecture ends on page 40 of the Lecture Notes and on page 34 in the Textbook.
Note 2: The "instructor video" (of me) did not record properly
for the first 10 minutes, so I have just put my picture in its place.
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