Chapter 6 - Understanding Organizations as Customers (Finish)
Note 1: This lecture ends on page 105 of the Lecture Notes and page 189 of the Textbook.
Note 2: Do not forget to take Midterm 1 which covers Lectures 1 to 10, pages 1 to 96 in the Lecture Notes and pages 1 to 173 in the Textbook.
- Midterm 1 opens on Saturday, October 9 at 8 a.m. and CLOSES on Tuesday, October 12 at 5 p.m.