Chapter 20 - Personal Selling & Sales Management (Finish) Note: This ends the material for the course and for the Final Exam. There is NO CLASS on Wednesday....it is a "study day." I will create an UNGRADED Mini-test for this material to help you study for the Final Exam. It will be in the Review Exam Folder, called Mini-test 9 REVIEW. It will cover Lecture 17 and the textbook from the bottom of Page 589 to Page 606 (the End of Chapter 20).