Chapter 12 - Services Marketing (Finish) Chapter 13 - Building the Price Foundation (Begin) Note: This completes the material for Mini-test 9. It will cover
Lectures 18 and 19 (including Business/Marketing in the News) and the
Textbook from page 320 to the middle of page 361.
It will open on Thursday, 10/31 by 5 p.m. and close at midnight on Sunday, November 10.